When Receiving Your Product

Before signing the delivery receipt, please check whether there is any damage or issue with your product's box. If there is any damage, missing items, or if the package tape has been opened for any reason, do not sign any delivery documents; instead, return the package to the courier and request a damage report to be filed. Once you fulfill this obligation, your replacement products will be dispatched to you immediately. If products with damaged boxes or allegedly missing contents are accepted and signed for, we hold no responsibility for any damage to or lack of products inside. Please report such situations as soon as possible in writing to our ** email address or verbally by calling **, along with your contract number.

Our Customer Service

For all your questions regarding your orders and to get information about our products, you can reach us from anywhere in Turkey at *** or submit a support request by filling out our contact form.